Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it and in its original packaging. We reserve the right to make deductions from or refuse a refund for items returned to us damaged.

To start a return, you can contact us at shop@inkandsons.com. Returns should be sent to the following address: INK & SONS, 111 Abbeville Road, London, SW4 9JL, UK

We do not offer a free returns service and we recommend you use a tracked postage method to return the goods as we cannot be held responsible for items lost or delayed in transit on the way back to us. 

You can always contact us for any return questions at shop@inkandsons.com.

Damages and issues
Please inspect your order upon receipt and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right for you.

Exceptions / non-returnable items
Unfortunately, we cannot accept returns on personalised prints or sale items.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too. If more than 15 business days have passed since we approved your return, please contact us at shop@inkandsons.com